FAQ
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FAQ
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Frequently Asked Questions (FAQ) for Directory Assistance Q. Where do the operators get their listing information? A. We use only the premium national listing database which contains over 99% of all listed telephone numbers. This same database is used by the Regional Bell Operating Companies (RBOC), as well as independent telephone companies, long distance carriers such as AT&T, and wireless carriers. We use telephone company operator service providers for handling our calls. Because o f deregulation, we can get their wholesale prices for you. These are highly qualified centers that have been in the business for many years. We continually monitor these operators to make sure they adhere to our high standards. Q. How current are the databases used by the service providers? A. The databases used are updated nightly with inputs from phone companies nationwide. These updates assure the high quality service we insist upon. Don't confuse this premium service with the many Internet phone listings, which are unreliable and are frequently 2 years out of date. Q. How does AI connect my employees with this service? A. You will get a toll-free 800 number which is programmed directly into your phone system. Any employee dialing 411 or long distance 555-1212 directory information is forwarded automatically to our operator service center. This change is totally transparent to them. You'll only be aware of it when you get your bill and realize you are paying up to 70% less than before! Q. Can AI provide Directory Assistance for my employees with cell phones at wholesale rates, too? A. Yes. Q. What other savings will I receive? A. You can expect to see some intangible labor savings. Since many directory assistance services are now using front-end automation in an effort to save themselves money, it could be taking up to three times longer for your employees to get the information they need. You wind up paying more for the call AND more for the time of your employee, who could be doing something else more productive for your company. Q. How can AI charge so much less and still provide a high quality of service? A. The rates charged by traditional Local and Long Distance Telco providers do not reflect their underlying cost of service, they reflect their belief that few customers are paying attention to the little details buried in their bills. How does that attitude about customers strike you? Q. What will my actual savings amount to? A. Actual savings will depend on which state you originate your calls from, and the mix of local, intrastate and interstate directory assistance calls, use of automatic call completion, and the applicable fees and surcharges now being paid. For an example of typical savings, click HERE. Q. How do I get billed? A. AI will send you a monthly bill covering the previous month's actual Directory Assistance calls, showing the detailed breakdown of 411 and 555-1212 calls, date, etc. Q. How many numbers can I get on each call? A. We adhere to the industry standard of up to 2 listing requests per call. Q. Are there any monthly minimums? A. There is a low $50 per month minimum, which assures that we keep our costs low enough to assure wholesale rates to you.
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